Customer Relationship Manager in Texas

The Customer Relationship Manager will be responsible for the growth, success, and satisfaction of our clients. This is a multi-faceted role where responsibilities span across growing accounts, upselling new product features, preventing churn, the management of client’s payroll and timesheet systems’ integrations with Tapcheck, and more. This is a highly collaborative role working across the onboarding team, Sales, Partnership, Product, and other client-facing teams. 

What You’ll Do:

• Be the primary point of contact for an assigned book of business and build strong relationships with key stakeholders
• Provide exceptional customer support. This includes project managing, addressing, and resolving client inquiries and technical issues
• Monitor client usage and engagement, identifying potential upsell, referral, and expansion opportunities
• Grow employee registrations on the Tapcheck platform
• Manage the maintenance of employer’s...