Customer Onboarding Specialist in Texas

Document Crunch is seeking an Customer Onboarding Specialist in the Enterprise Segment to join our amazing, tight-knit team. As an Onboarding Specialist, you will be responsible for ensuring a smooth and successful transition for our new customers as they adopt and grow with our platform. You will play a critical role in the initial phases of the customer journey, providing guidance, training, and support to help our customers maximize the value of our AI tools and successfully navigate the complexities of construction contracts. This role reports to our Director of Customer Success and based in our Austin, TX office. 

Who is Document Crunch?We are a cutting-edge company building innovative AI tools that simplify construction contracts by quickly identifying critical risk provisions and provides teams with guidance to make great decisions throughout the entire project lifecycle. Our tools enable construction...

MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 140+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.    

We’re looking for our next Customer Onboarding Specialist to develop and implement best practices to drive optimized business outcomes for the customer throughout the implementation project. 

The Customer Onboarding Specialist will set customers up for immediate success by facilitating the implementation process for new accounts, educating new customers, solving technical problems (during implementation),...

MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 130 team members across Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Through our foodservice technology system, we help operators across healthcare and aging services save time, reduce food waste, and meet regulatory requirements, so they can improve the quality of patient and resident care. 

We’re looking for our next Customer Onboarding Specialist to develop and implement best practices to drive optimized business outcomes for the customer throughout the implementation project.

Reporting to the Customer Onboarding Team Lead, the Onboarding Specialist will set customers up for immediate success by facilitating the implementation process for new accounts, educating new customers, solving technical problems (during implementation), and ensuring smooth adoption of our products and services.

A day in the life as...