Customer Experience Specialist
Norit Activated Carbon
Marshall, texas
NORIT has a rich history of over 100 years in innovating and developing activated carbon solutions for a wide range of applications including pharmaceuticals, cosmetics, food, biogas, chemicals, water, automotive and others. We are dedicated to providing cleaner and safer production environments for companies, municipalities, and end-users worldwide. With production facilities in the Netherlands, Italy, UK, USA and GBS in Riga, NORIT is a leading global supplier of activated carbon solutions.
The Customer Care Specialist acts as a key communication link between NORIT external customers and the company and provides several customer-related services to selection of customers.
In this role, you will be accountable for ensuring that customers receive timely and qualitative support and that issues are resolved or escalated appropriately to maximize positive customer experience and maintain positive organizational reputation in the marketplace. Your responsibilities...