Contact Center Supervisor in Texas

DATAMARK, Inc. is currently seeking a dedicated and experienced Contact Center Supervisor to join our team. As a leading provider of business process outsourcing solutions, DATAMARK helps organizations worldwide manage their operations more efficiently and effectively. The Contact Center Supervisor will play a vital role in overseeing the day-to-day operations of our contact center and ensuring exceptional customer service.

In this role, the Contact Center Supervisor will be responsible for supervising a team of contact center representatives, monitoring performance, coaching and providing feedback, and ensuring that key performance indicators (KPIs) and service level agreements (SLAs) are met. They will also handle escalated customer inquiries or complaints and collaborate with other departments to improve processes and enhance customer satisfaction. The Contact Center Supervisor will report to the Contact Center Manager and work closely with them to achieve organizational...

DATAMARK, Inc. is currently seeking a dedicated and experienced Contact Center Supervisor to join our team. As a leading provider of business process outsourcing solutions, DATAMARK helps organizations worldwide manage their operations more efficiently and effectively. The Contact Center Supervisor will play a vital role in overseeing the day-to-day operations of our contact center and ensuring exceptional customer service.

In this role, the Contact Center Supervisor will be responsible for supervising a team of contact center representatives, monitoring performance, coaching and providing feedback, and ensuring that key performance indicators (KPIs) and service level agreements (SLAs) are met. They will also handle escalated customer inquiries or complaints and collaborate with other departments to improve processes and enhance customer satisfaction. The Contact Center Supervisor will report to the Contact Center Manager and work closely with them to achieve organizational...