Client Services Specialist in Texas

Dolphin Debit, a full-service ATM management company and wholly owned subsidiary of Euronet Worldwide offers a complete suite of ATM management services, from routine maintenance and monitoring cash management and updates. Dolphin Debit is currently seeking a dedicated and customer-focused Client Services Specialist to join our team. As a Client Services Specialist, you will play a critical role in providing exceptional service to our clients and ensuring their satisfaction.

In this role, you will be responsible for addressing client concerns and resolving issues related to ATM management services. You will work closely with both clients and our internal teams to identify and analyze problems, propose solutions, and coordinate the implementation of those solutions.

Key Responsibilities:

• Respond to client inquiries and concerns in a timely and professional manner.
• Investigate and troubleshoot issues reported by clients.
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 Dolphin Debit, a full-service ATM management company and wholly owned subsidiary of Euronet Worldwide offers a complete suite of ATM management services, from routine maintenance and monitoring cash management and updates. We have an exciting role for a Client Services Specialist in our Spring, Texas office.

The Client Services Specialist works directly with Dolphin Debit clients and employees alike. When a new or existing client has a concern regarding an ATM he or she brings the issue to the Client Services Specialist, who works to determine what the problem could be.  Once the issue is brought to light, the Client Services Specialist collaborates with the Dolphin employee that specializes in the problem at hand in order settle the issue. He/She keeps an eye on technician calls, and oversees client accounts for any errors. The Client Services Specialist builds a steady relationship with new and existing clients and sees all projects with these clients...