Call Center Supervisor
OneTouch Direct
San Antonio, texas
Join our dynamic team at OneTouch Direct, a leader in providing comprehensive contact center solutions to Fortune 500 companies. We pride ourselves on delivering exceptional service while cultivating a supportive and engaging workplace culture. We are currently seeking an experienced Call Center Supervisor to oversee our operations and be a pivotal part of our continued growth.
As a Call Center Supervisor, you will be responsible for managing a team of customer service agents, ensuring optimal performance, and maintaining high levels of employee engagement. You will play a crucial role in driving key performance indicators and contributing to our mission of excellence in service delivery.
Key Responsibilities:
- Lead and supervise a team of call center agents, ensuring adherence to policies and optimum performance.
- Monitor, analyze, and report on team performance metrics, identifying areas for...