Delivery Service Manager
Ajax Distributing Company
Memphis, tennessee
- Develop and manage processes designed to Recruit, Train, Coach, and Retain driver and support staff ensuring adequate workflow and synergies
- Develop and refine an exceptional experience for customers taking delivery
- Proactively mediate and resolve any customer concerns or escalations
- Help control expenses, including staffing, supplies, and services
- Develop and implement safety programs focused on both driving, lifting, and handling
- Conduct routine audits of delivery staff to ensure minimum service standards are being met
- Evaluate and document work performance of assigned personnel and conduct routinely.
- Meet routinely with delivery personnel to communicate issues, new processes, and concern
- Work with Warehouse Operations manager to routinely improve product flow from warehouse floor to delivery units
- Continually review and amend delivery staff job description as deemed necessary ...