Customer Success Manager
Crystal
Nashville, tennessee
As a Customer Success Manager at Crystal, you will be a member of a high-performing team responsible for building strong relationships, managing accounts, driving Net Revenue Retention (NRR), and supporting our B2B customers on the platform.
When companies purchase Crystal, they are buying more than software—they are investing in a high-performing, self-correcting, relationally intelligent culture. Our job is to help them achieve that culture by integrating our platform into their business processes (whether for team building, hiring, and sales). This role involves product training, virtual coaching, problem solving, gathering feedback, and advocating for our customers in order to help them succeed with our products.
You will report directly to the Head of Customer Success, and will primarily be measured on your ability to retain and expand customer accounts, measured through NRR.
From Day 1, you will spend most of your time interacting with...