Systems Administrator for an MSP in Pennsylvania

The role of a Service Specialist at an MSP is dynamic and requires a balance between in-depth technical skills, excellent client management, and the ability to mentor and lead others in the team.

The Service Specialist is accountable for the following ONE 2 ONE business functions:

• Medium Priority Service Delivery
• Medium Priority SLA / Metrics

Job Expectations

• Emulate and promote the ONE 2 ONE culture by adhering to vision, mission, and core values.
• Provide exemplary customer service to all existing and prospective customers
• Provide a 5-star IT experience
• Participate openly and directly in structured meeting cadences.
• Own and complete weekly To Dos and Quarterly Rocks with a high level of accountability.
• Proper use of the company PSA, RMM, documentation platform, and other programs as trained and directed.
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Job Expectations:

• Emulate and promote the ONE 2 ONE culture by adhering to vision, mission, and core values.
• Provide exemplary customer service to all existing and prospective customers
• Provide a 5-star IT experience
• Participate openly and directly in structured meeting cadences.
• Own and complete weekly To Dos and Quarterly Rocks with a high level of accountability.
• Proper use of the company PSA, RMM, documentation platform, and other programs as trained and directed.
• Represent ONE 2 ONE in the community via events such as conventions, expos, chamber functions and as directed by management
• Attend relevant webinars, seminars and training sessions as directed by management
• Deliver services in accordance with all contracted Service Level Agreements
• Manage user profiles, resolve file permissions, and file access issues
• Aid clients with basic use of common applications...

Are you passionate about providing top-notch IT support to clients? Look no further! ONE2ONE Inc., an esteemed Managed Service Provider (MSP), is seeking an engaging IT Service Technician to join our talented team. As an IT Service Technician, you will play a crucial role in resolving technical issues and delivering exceptional customer service to our valued clients. With your expertise, you will ensure smooth operations and maintain a high level of client satisfaction.

In this role, you will have the opportunity to work in a fast-paced and dynamic environment, collaborating with a team of dedicated professionals. Your responsibilities will include diagnosing and troubleshooting hardware and software problems, providing software updates and upgrades, conducting system maintenance, and assisting with network configurations. As a customer-focused technician, you will also communicate with clients professionally, understanding their needs and delivering effective IT...