On Call Coordinator in Pennsylvania

 CNSI and Kepro are now Acentra Health! Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

 Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company’s mission, actively engage in problem-solving, and take ownership of your work daily. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra seeks a Call Center Support Coordinator (Remote) to join our growing team.

Job Summary:

The Call Center Support Coordinator will provide telephone and/or e-mail-based customer...

This position operates from Monday - Thursday, 5:00 PM - 8:30 AM and is paid hourly.

The On-Call Coordinator is responsible for providing excellent customer service to clients and caregivers, across multiple offices, outside of regular business hours. Additionally, this position is responsible for confirming our caregivers have arrived at the client during their scheduled time, ensuring company policies are followed, restaffing caregiver call-outs, completing schedule changes, and staffing new cases, when applicable.

Essential Job Functions

• Provide case management and staffing services as described after hours Monday-Thursday.
• Coordinate staffing of clients' shifts according to the client's care plan.
• Maximize schedules and reduce the number of open shifts while minimizing overtime and scheduling inefficiencies.
• Respond to client grievances and complaints with thorough documentation and attention...