NOC Technician in Pennsylvania

Do you enjoy helping people with technology? We’re looking for highly motivated technicians to work in our Network Operations Center in Lancaster, PA. Process technical alerts from our automated monitoring system and assist end users in resolving basic technical requests. Technical consultation and experience in a managed services environment (MSP) is preferred; however, we will train the right, eager candidate!

Job Expectations:

• Utilize the service ticket system to log all requests, activities, and labor
• Communicate professionally with customers and internal staff
• Troubleshoot/resolve reported issues with client-facing services
• Aid clients with basic use of common applications and operating systems
• Manage user profiles and resolve file permissions and file access issues
• Monitor the operational support systems to proactively identify service-impacting events relating to IT, network, and...