Member Services Representative
VBA
Carnegie, pennsylvania
Are you looking for a dynamic position in a growing organization? Are you a people-person who thrives on cultivating new relationships over the phone and helping others? Do you want a fast-paced, team environment with room for growth? If so, VBA is looking for you.
As a full-time, Member Service Representative, you are a vital resource to our customers -- troubleshooting complex member questions, responding to member concerns and educating members on their benefit plan. For success in this position, you must have the ability to multi-task, be dependable, and possess top-notch communication skills. Additional opportunities are available as we expand our network, depending on your positive contributions and ability to adapt to change.
ESSENTIAL JOB FUNCTIONS
- Serve as the first point of contact for member issue escalation and resolutions
- Respond to member requests via phone, email, and fax ...