IT Support Engineer in Pennsylvania

Help Desk Support Engineer is a key role for the company. We are looking for a candidate who will be given a wide degree of creativity and latitude. He/she will be sharing responsibility for the day-to-day Help Desk support of over 500 employees which includes the following elements: 

• Level 1 help desk support  

• Managing and troubleshooting passwords and access issues in a Windows Azure environment 

• SSO and MFA login methodologies 

• Familiarity with Microsoft and Google workspace environments 

• Troubleshooting network connectivity issues 

• Troubleshooting audio/video issues  

• Providing support in a remote environment 

Responsibilities:

• Tier 1 help desk which includes assessing, resolving or escalated desktop issues and local infrastructure...

ABOUT ORGANOX:

OrganOx is an innovative, fast-paced, global medical device company with a mission to save lives by making every donated organ count. We are a commercial stage organ technology company, spun out of the University of Oxford in 2008, committed to improving transplantation outcomes throughout the world. The company’s first product, the OrganOx metra® normothermic machine perfusion (NMP) system for liver transplantation, has been used to support more than 4,000 liver transplant operations globally, optimizing the use of donated organs by enabling assessment of the quality of livers as well as longer preservation durations.  As part of our ongoing expansion, we seek a Product Support Engineer to join our team.

POSITION SUMMARY:

The Product Support Engineer-North America will be primarily responsible for the on-site service and repair of complex electro-mechanical medical...

Help Desk Support Engineer is a key role for the company. We are looking for a candidate who will be given a wide degree of creativity and latitude. He/she will be sharing responsibility for the day-to-day Help Desk support of over 500 employees which includes the following elements: 

• Level 1 help desk support  

• Managing and troubleshooting passwords and access issues in a Windows Azure environment 

• SSO and MFA login methodologies 

• Familiarity with Microsoft and Google workspace environments 

• Troubleshooting network connectivity issues 

• Troubleshooting audio/video issues  

• Providing support in a remote environment 

Responsibilities:

• Tier 1 help desk which includes assessing, resolving or escalated desktop issues and local infrastructure...

We are looking for an IT Support Engineer (help desk Tier 2) for a Monday-Friday, 10:00 am - 7:00 pm EST shift OR an 8:00 am - 5:00 pm EST shift, to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. IT Support Engineer responsibilities include resolving network issues, configuring operating systems, and using remote software connections to provide immediate support. You will contact clients via phone or ticketing system and/or provide clear, written instructions and technical manuals. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, or a similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues, and are able to explain technical details simply, we’d like to meet you. Ultimately, you will be a person our customers...

We are looking for an IT Support Engineer (Helpdesk Tier 2) for a Monday-Friday, 9:00 am - 6:00 pm EST shift, to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. IT Support Engineer responsibilities include resolving network issues, configuring operating systems, and using remote software connections to provide immediate support. You will contact clients via phone or ticketing system and/or provide clear, written instructions and technical manuals. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, or a similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues, and are able to explain technical details simply, we’d like to meet you. Ultimately, you will be a person our customers trust. They will rely on you to...

We are looking for an IT Support Engineer (Helpdesk Tier 2) for a Monday-Friday, 11:00 am - 8:00 pm EST shift, to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. IT Support Engineer responsibilities include resolving network issues, configuring operating systems, and using remote software connections to provide immediate support. You will contact clients via phone or ticketing system and/or provide clear, written instructions and technical manuals. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, or a similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues, and are able to explain technical details simply, we’d like to meet you. Ultimately, you will be a person our customers trust. They will rely on you to...