Help Desk Support Engineer in Pennsylvania

Help Desk Support Engineer is a key role for the company. We are looking for a candidate who will be given a wide degree of creativity and latitude. He/she will be sharing responsibility for the day-to-day Help Desk support of over 500 employees which includes the following elements: 

• Level 1 help desk support  

• Managing and troubleshooting passwords and access issues in a Windows Azure environment 

• SSO and MFA login methodologies 

• Familiarity with Microsoft and Google workspace environments 

• Troubleshooting network connectivity issues 

• Troubleshooting audio/video issues  

• Providing support in a remote environment 

Responsibilities:

• Tier 1 help desk which includes assessing, resolving or escalated desktop issues and local infrastructure...