Help Desk Analyst in Pennsylvania

Overview:
We are looking for a dedicated and experienced Help Desk Support Specialist to join our team. The ideal candidate will serve as the single point of contact for technical support inquiries, ensuring an excellent customer experience while effectively troubleshooting and resolving issues. This role requires strong organizational skills, technical expertise, and a commitment to delivering outstanding customer service.

Key Responsibilities:

• Act as the primary point of contact for all help desk inquiries and technical support requests.
• Utilize Grouplink’s Everything Helpdesk application to manage and resolve trouble tickets.
• Provide exceptional customer service, maintaining professional telephone etiquette and communication.
• Collaborate effectively with team members, fostering a supportive and team-oriented work environment.
• Apply analytical and...