Customer Service Technician in Pennsylvania

Geissele Automatics, a growing defense contractor located in North Wales, is a state-of-the-art manufacturing facility dedicated to producing quality products for the U.S. Department of Defense and various U.S. Federal Law Enforcement Agencies. As an innovative company offering a wide array of products, we strive to continuously develop new technology and drive process improvement.

A Technical Support Specialist, or CS Tech, is responsible for assisting customers with technical issues or questions relating to firearms and firearm parts. Their duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone and speaking with them about installing specific components.

Requirements

• Handling customer technical support cases through phone and email submission
• Updating the company tech guides with tech tips and brief...

Gwynedd Manufacturing, a growing defense contractor located in North Wales, is a state-of-the-art manufacturing facility dedicated to producing quality products for the U.S. Department of Defense and various U.S. Federal Law Enforcement Agencies. As an innovative company offering a wide array of products, we strive to continuously develop new technology and drive process improvement.

A Technical Support Specialist, or CS Tech, is responsible for assisting customers with technical issues or questions relating to firearms and firearm parts. Their duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone and speaking with them about installing specific components.

Responsibilities

• Handling customer technical support cases through phone and email submission
• Updating the company tech guides with tech tips and brief documents
...