Customer Relations Specialist in Pennsylvania

Customer Service Representative Job Description

Our client is seeking individuals to join their team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for handling customer service and support calls as well as data entry. Daily, this role will require you to:  

• Answer customer service phone calls and emails, and either resolve the issue or escalate the call to the next level.
• Document records of customer interactions, transactions, and inquiries.
• Provide resolution to any complaints and escalate, as necessary.
• Refer unresolved customer issues to designated departments for further investigation.
• Enter new customers in multiple software systems using submitted account paperwork.
• Enter consumer refunds in a timely and accurate fashion.
• Enter and track customer hardware service requests (RMA’s).
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