Customer Service Manager
CCI Tec
Bend, oregon
CCI Tec is seeking a highly motivated and experienced Customer Service Manager to join our team. As a Customer Service Manager, you will be responsible for leading and managing a team of customer service representatives, ensuring exceptional service delivery and customer satisfaction. You will play a key role in maintaining and enhancing our reputation for excellence in customer service.
As the Customer Service Manager, you will oversee the day-to-day operations of the customer service department, including monitoring and analyzing customer interactions, identifying areas for improvement, and implementing strategies to enhance the customer experience. You will also be responsible for training and coaching customer service representatives, developing and implementing customer service policies and procedures, and managing customer escalations.
The ideal candidate will have proven experience in a customer service management role, with a strong track record of driving...