Technical Support Specialist in Ohio

Job Summary: The Technical Support Specialist often serves as the first point of contact for technical assistance to customers. They are responsible for providing prompt and efficient support while achieving exceptional customer service satisfaction, This role is responsible for diagnosing hardware and software problems, configuring systems, offering guidance on usage and escalating tickets and cases per departmental protocols. The specialist must maintain system functionality and adherence to all departmental procedures and meeting client SLAs, Requires some on-site training.

Key Responsibilities:

Customer Service:

• Provide the highest level of customer service in all activities externally and internally that meets or exceeds department requirements.
• Maintain a high level of communication with users to ensure their issues are understood and resolved.
• Follow up with users to ensure...