Director of Customer Service in Ohio

As Director of Customer Service, your primary responsibility is to understand our clients’ needs and lead the Customer Support team to deliver exceptional customer service and support. The Director of Customer Service will be in a very visible leadership role to our customers and must demonstrate exceptional leadership, personnel management, and organizational skills.

 You will be responsible for overseeing the creation and success of a highly integrated customer service team composed of engineers & customer service representatives, in meeting and exceeding support metrics and SLAs.  You are technical and will challenge the team to solve problems and improve the delivery of our services. You will work closely with leaders in Software, Engineering, Field Services, Commissioning, Sales, and Marketing in improving the delivery of our services. You are the escalation point for our customers and internal teams and will be the champion of customer advocacy and...