Customer Success Manager, North America
Echo360 Inc
Youngstown, ohio
The Customer Success Manager (CSM), NA leads account, relationship management, and renewals after the initial sale of Echo360 products and services for higher education and corporate enterprise accounts. The CSM works closely with colleagues in sales and marketing to drive adoption, retention, expansion, and overall customer success with Echo360.
The CSM will focus on adoption and renewal of the Echo360 product portfolio (Echosystem) as the key driver of customer satisfaction and retention.
Primary CSM accountabilities include:
1. Actively promoting new product offerings and features to accelerate adoption and drive usage growth,
2. Managing and renewing existing account relationships,
3. Maintaining a high level of customer satisfaction and driving referential opportunities for other accounts in the North America region.
This...