Contact Center Team Lead in Ohio

SmartFinancial is a leading insurance marketplace serving the needs of customers across all 50 states. We are a growing technology company on a mission to simplify the insurance-buying experience with a transparent insurance-technology platform that matches shoppers with the right insurance carrier products.

We are seeking a highly motivated, performance-driven individual to work as a Team Lead in our growing Columbus downtown-based call center. The Contact Center Team Lead will prepare, motivate, and coach their staff members to provide excellent service to our consumers while meeting performance metric targets in a highly production-oriented onsite call center environment. This Team Lead will analyze performance behaviors on a daily basis, ensure call quality standards are met, manage personnel decisions, assist with hiring and training efforts, oversee the progressive discipline process, enforce company policies, and ensure that the company...