Contact Center Manager in Ohio

Join SmartFinancial: Empowering Insurance Agents with Cutting-Edge Technology

Welcome to Smartfinancial, where our mission is clear: to drive growth and success for insurance agencies through our industry-leading technology! Voted one of the Best Place to Work for four consecutive years, we are one of the fastest-growing tech companies.

We are a leading insurance marketplace, connecting millions of shoppers to our network of insurance partners.

Why This Role Matters

We are seeking a dynamic and results-driven Contact Center Manager to lead and oversee the daily operations of our customer service call center. The ideal candidate will have a strong background in call center management, excellent leadership skills, and a passion for driving customer satisfaction. As Contact Center Manager, you will be responsible for managing a team of Team Leads and Contact Center Agents, optimizing performance, ensuring the highest level of...