Call Center Supervisor
Csk Electric
Cleves, ohio
Csk Electric is a leading provider of electrical services, dedicated to delivering superior solutions to our clients. We are currently seeking a Call Center Supervisor to join our dynamic team. In this role, you will be responsible for overseeing the daily operations of our call center, ensuring excellent customer service is provided at all times.
As a Call Center Supervisor, you will lead a team of customer service representatives, monitoring their performance, providing coaching and feedback, and implementing strategies to improve customer satisfaction. You will also collaborate with other departments to resolve customer issues, analyze call center metrics to identify areas for improvement, and implement solutions to enhance efficiency and productivity.
The ideal candidate for this position has demonstrated leadership skills, excellent communication abilities, and a strong customer service orientation. You should have previous experience in a call center environment,...