Application Support Specialist in Ohio

The Application Support Specialist reports to the Application Support Specialist Team Lead and provides technical support and troubleshooting assistance for software applications within the organization. This role involves working closely with end-users, IT teams, and vendors to resolve application-related issues, ensure system functionality, and enhance user experience. The Application Support Specialist will be key in maintaining the stability of business applications, assisting in application upgrades, and providing training to users. 

Major Position Responsibilities 

Application Support & Issue Resolution 

• Serve as the primary contact for end-users, addressing application issues, troubleshooting, and providing timely resolutions using the internal ticketing system. 

• Elevate user satisfaction by consistently managing expectations, autonomously resolving issues, and...