Telemedicine Call Center Manager in North Carolina

The Call Center Operations Manager shall perform tasks associated with managing personnel and the daily functions of a 24/7/365 Medical Operations Center (MOC). These duties include but are not limited to:

• Plan, supervise changes, and manage the daily functions of the Medical Operations Call Center.
• Communicate job expectations: plan, monitor, appraise and review job contributions, and enforce policies and procedures.
• Communicate customer issues with the leadership team and devise ways of improving the customer experience, including resolving problems and complaints.
• Conduct needs assessments, performance review, capacity planning and cost/benefit analyses and contribute information and analyses to organizational strategic plans and reviews.
• Conduct comprehensive training sessions for new team members, providing them with the necessary knowledge and skills to excel in their roles.
• Record statistics, performance...