IT Help Desk Technician in North Carolina

Join Lynx Therapeutics as an IT Help Desk Technician!

The IT Help Desk Technician will be responsible for providing technical assistance and support to our staff and clients. This role is essential in ensuring that all computing issues are resolved efficiently and effectively, enhancing overall productivity and user experience. You will troubleshoot hardware and software issues, provide guidance on IT-related inquiries, and ensure that our systems are running smoothly.

Key Responsibilities:

• Respond to calls, emails, and in-person requests for technical support from staff and clients.
• Diagnose and resolve hardware and software issues, including desktops, laptops, printers, and other peripherals.
• Install, configure, and maintain computer systems, software applications, and networks.
• Provide remote support using remote desktop tools to assist users in different locations.
• Document issues and...