Client Service Analyst in North Carolina

Key Responsibilities

Overall purpose of the job: To deliver first in class service to our clients and facilitating a positive and productive long-term relationship.

Client facing responsibilities:

• Establish and build positive client relationships, understanding their requirements in terms of data and services for
• Ensure all contracted services are delivered to a high standard and look for opportunities to expand usage (ex. access of subscribed offerings).
• Resolve detailed and complex client data queries in a timely manner, using in-depth knowledge of Analytics Link suite of modules and links, with a strong focus on methodology.
• Process users’ access requests.
• Conduct customized and syndicated client trainings on Analytics Link...