Tier 3 Support Engineer in New York

The Opportunity

For the problem solvers out there, this is an exciting role for computer science students that have some background in python and are starting their engineering career.

We’re looking for a software support developer (python) to join our support team, improve our AI bot, identify & solve bugs, and conduct QA. As a software support developer, you will help maintain the interaction between our users and engineering team. This role is fully remote, with preference for the tri-state area (our HQ is in NY).

Responsibilities

• Conduct QA audits for new product releases
• Aggregate, analyze & improve LandaGPT integration (Bot)
• Contribute to engineering efforts (solve bugs, review jira) while troubleshooting complex user issues and communicating with engineers, designers, and property managers
• Create automations, write user documentation & optimize our support...