QA Strategist
LifeMD
New York, new york
About us
LifeMD is a leading provider of virtual primary care committed to enhancing access to quality and affordable virtual and in-home healthcare. Catering to a wide range of health needs, LifeMD covers over 200 conditions, including primary care, men’s and women’s health, allergy & asthma, and dermatology. The company operates a vertically-integrated proprietary digital care platform, backed by a 50-state affiliated medical group and a US-based patient care center. LifeMD was recently ranked #166 in the 2023 Deloitte Fast 500.
About the role
The QA Strategist will be responsible for developing the internal QA strategy and ensuring the quality and integrity of virtual patient care interactions. This will include developing and assessing relevant metrics for Medical Service Representatives, Medical Assistants, and Providers. The QA Strategist will oversee quality of patient interactions through platform experiences,...