Program Manager, Onboarding (NYC) in New York

The Onboarding Manager at XOPS will be pivotal in ensuring new customers successfully integrate our solutions into their IT environments. Your role will focus on the initial deployment, widespread adoption, and comprehensive account management, ensuring our customers maximize the benefits of our platform from day one.

Responsibilities

Strategic Onboarding and Implementation

• Lead the planning and execution of tailored onboarding processes that are intricately designed to fit the complex IT infrastructures of Global 2000 companies.
• Work closely with customers to customize onboarding strategies that ensure rapid adoption and optimal integration of our platform into their existing systems.
  

Customer Adoption and Engagement

• Proactively monitor and analyze customer usage data to drive deeper engagement and utilization of the platform.
• Organize and lead training...