Manager of Technical Support in New York

We're IntelliShift, a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology. IntelliShift is the fleet intelligence platform for safety and operations teams, and we empower construction, utilities, field services, and last mile delivery businesses to make the intelligent shift from siloed data using point solutions, to one simple, powerful platform. IntelliShift provides these customers with a level of insight they’ve never had before to improve safety, establish next generation operational efficiency, and make intelligent decisions every day.

The Manager of Technical Support (MTS) is a key member of the Customer Experience team. The ideal candidate will be a IntelliShift solutions expert that can manage the Technical Support team, which is comprised of Tier I and Tier II Technical Support representatives. This position requires strong customer facing and interpersonal skills to manage...