Head of Customer in New York

About Air

Air is the first purpose-built Creative Ops System. Our product automates the mindless tasks that creatives do every day to manage content and unlocks creativity through image recognition, automated versioning, and approval workflows. We launched in March 2021 and have raised $38M+ from world-class venture capital groups including Tiger Global, Headline Ventures, Lerer Hippeau, WndrCo, and Slack Ventures.

The Role

As the leader of the Customer team, this individual will manage account management, customer success, customer support, onboarding, and community. They will be responsible for scaling our retention, engagement, and expansion motions. Through this work, they will develop valuable insights that directly influence our product roadmap and positioning.

A strong candidate will immediately bring in their customer playbook and refine our ongoing efforts to scale up and down market. This player-coach role...

We are currently seeking a Head of Customer Experience based in Buffalo, New York. As the Head of Customer Experience, you will play a critical role in defining and implementing strategies to enhance the overall customer experience and drive customer satisfaction.

To learn more about our executive recruitment and headhunting services in Buffalo, New York, please visit our page: https://www.kellerexecutivesearch.com/executive-recruitment-headhunters-buffalo/

Responsibilities:

• Develop and execute a customer experience strategy that aligns with the company's overall objectives.
• Define and implement customer experience standards and ensure their adoption across all customer touchpoints.
• Identify and analyze customer insights and feedback to drive continuous improvement and enhance customer satisfaction.
• Collaborate with cross-functional teams to identify and address pain points in the customer journey and develop...

D-ID is at the forefront of revolutionizing generative AI-powered interactions and content creation. Specializing in Natural User Interface (NUI) technologies, D-ID’s platform seamlessly transforms images, text, videos, audio, and voice into highly engaging Digital People, offering a uniquely immersive experience.

D-ID combines facial synthesis and deep learning expertise to deliver interactive AI experiences in multiple languages, elevating and scaling the way we connect and create in the digital world. The company’s technology provides solutions for businesses specializing in customer experience, marketing, and sales, as well as for content creators around the world.

More than 150 million videos have been produced with D-ID’s user-friendly self-service Creative Reality™ studio and integrations and more than 250,000 developers are building solutions with the D-ID API. Founded in 2017 and supported by tier 1 VCs, D-ID employs 70 people in offices in Tel...