Director of Product Support in New York

We're IntelliShift, a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology. IntelliShift is the fleet intelligence platform for safety and operations teams, and we empower construction, utilities, field services, and last mile delivery businesses to make the intelligent shift from siloed data using point solutions, to one simple, powerful platform. IntelliShift provides these customers with a level of insight they’ve never had before to improve safety, establish next generation operational efficiency, and make intelligent decisions every day.

The Director of Product Support is a key member of the Customer Experience team. The ideal candidate will be a IntelliShift product expert that can lead the Product Support team, which is comprised of Tier I and Tier II Product Support representatives. This position requires a strong technical background as well as customer facing and interpersonal skills to manage the activities as outlined and to...