Director of Customer Success-US
Checkmate
New York, new york
A Director of Customer Success leads and oversees customer success teams, ensuring clients achieve their desired outcomes while maximizing value from the company's products or services. This role combines strategic planning, team leadership, and client relationship management to drive retention, satisfaction, and growth. The Director will work closely with cross-functional teams and senior leadership to meet client needs.
As this is a new department, the Director of Customer Success will begin by managing brands firsthand to familiarize themselves with our products and clients and perform as an individual contributor. As the team grows, the Director will move away from managing brands and focus on building and mentoring a team of Customer Success Managers.
Essential Job Functions:
Team Leadership and Development:
- Lead, mentor, and develop a team of Customer Success Managers, fostering a culture of continuous improvement and...