Customer Success Manager - PST in New York

Vitally is looking for a Customer Success Manager to join our Customer Success team. As a CSM, you'll use your people and communication skills (alongside our own product, of course 😉) to guide our customers towards success, from implementation through adoption. From helping new customers implement the product to proactively resolving issues with long standing customers, you'll get a variety of experiences in all things post-sales here.

Requirements

• Ability to juggle multiple complex projects, and consistently deliver high quality work internally at Vitally, and externally for their customers.
• Proactively creates insights from customer’s data, and coaches customers to make sense of their own data.
• Sees potential issues and barriers to success months before they become issues, and is able to put together a plan to proactively solve with minimal escalations.
• Collaborate with CS teams to proactively seeks out...