Contact Center Specialist I
ThisWay
Poughkeepsie, new york
Our partner is looking for a Contact Center Specialist I in Poughkeepsie, NY. The primary function of this role is to interact with members via Contact Center delivery systems, build and enhance member relationships, and identify and recommend solutions to members' financial needs.
Responsibilities:
- Provide internal and external member service by responding to calls in all in-bound queues related to product information, account details, loan applications, establishing new accounts for existing members, etc.
- Conduct outbound calls as directed.
- Establish long-term financial relationships with members by identifying needs and recommending solutions, including Business Partners.
- Identify, research, and resolve member issues by providing knowledgeable and professional service. Escalate concerns using appropriate channels if needed.
- Contribute to the attainment of organization, department, and personal...