Full-time
Client Support Specialist - WeSuite
Aspire Software
White Plains, new york
WeSuite is seeking a full-time Client Support Representative to report to its Client Support Team in White Plains, NY.
Job Responsibilities include:
- Answering Client support issues and working with clients via phone, connected session, and email.
- Troubleshooting: Analyzing bugs, resolving problems, and providing root cause analysis for errors
- Documentation and follow up: Recording issues using designated software tools, completing next steps, and following through resolutions.
- Communication: Providing technical expertise with Clients and being an excellent communicator, both written and verbal
- Collaboration: Building rapport and working with clients and others to engage clients. Interaction with: Quality Assurance, Development, Account management, other team members, and management
- Proactive improvements: Identifying and resolving potential issues before they become critical, and...