Application Support Analyst in New York

Capula is a leading global hedge fund, head quartered in London. We are looking for an Application Support Analyst to join our New York team. We are looking for candidates with strong communication abilities, and are looking to utilise their technical skills to support the trading and middle office applications.

This is a long term role where we expect the successful candidate to learn and grow professionally over time. The successful candidate will use and develop their skills in Python, SQL, Sungard Front Arena and some C#. Whilst we do not require candidates to have any prior experience working in finance, candidates should have a keen interest in finance and will be expected to learn more and more about finance over time.

Initial duties and responsibilities:

• React and resolve L1/L2 issues, as the first line of defence
• Detailed analysis of issues that need escalation to L3
• Learning the financial products and...

· Ensures specialist knowledge of operating systems, devices, applications and software

· Provides support toward resolution of escalated support tickets. May perform the needed analysis to identify root cause of reported incidents, identify the short and long term remediation for the identified incidents

· Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date

· Creates process flowcharts, diagrams, drawings and other related documentation. Creates technical workflows using different modeling techniques.

· Analyzes various reports to ensure that the functionality and performance meets all product and service level requirements.

· Ability to manage code migration, document configuration changes, and monitor performance

· Ability to provide front-end support to internal departments and web-based clients.

· Advanced proficiency in determining the causes of application errors and...