Tech Support in New Jersey

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
• First and...

Technical Support Engineer – Software     

Our client’s patented software platform is in very high demand by their strategic partners and as a result, they are experiencing unprecedented growth. A variety of technologies are involved including high-performance software, security, data storage and archiving, data analytics, data corruption detection, machine learning, etc. As the company experiences this period of growth, we are looking for talented individuals who are motivated by overcoming difficult technical challenges in a collaborative environment to join the team. Ideal candidates for these positions will have experience in software technical support for external partners and customers (this is NOT desktop support or systems administration), solving software related issues by taking deep dives into file logs, have knowledge of Linux OS and Linux commands and outstanding interpersonal skills. Experience with Cyber Security/Recovery and/or data...

Who We Are

EarthCam is the global leader in providing webcam content, technology and services. Founded in 1996, EarthCam provides live streaming video, time-lapse construction cameras, and Software-as-a-Service (SaaS) for AI-powered visual asset management, leveraged through our intuitive Control Center 8 dashboard which integrates with leading project management software.  EarthCam leads the industry with the highest resolution imagery available, to empower building information modelling (BIM) and Virtual Design Construction (VDC) teams with actionable visual data. EarthCam's innovations include the world’s first outdoor gigapixel panorama camera system, and the first ever 5G construction camera. EarthCam has documented over a trillion dollars of construction projects around the world. The company is headquartered on a 10-acre campus in Northern New Jersey.

We are seeking an analytical and inquisitive...

Title: Tech Support

Princeton, NJ

Length: 2 year with extensions

5+ years experience

Responsibilities:

Manages the onsite delivering of software services, installation and configuration for customer environments.

The job solves various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments.

Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty.

Applies basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks.

Good understanding of the general/technical aspects of the job.

Organizes own tasks and receives general instructions on all work.