Service Engineer in New Jersey

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and practical solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts, Inc. (ITC) is seeking an experienced Customer Service Engineer (System Administrator) to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all...

This position is responsible for assisting in the service support of customers throughout the US. An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the facility as assigned and or as necessary. In addition to the responsibilities below, the Service Software Engineer is expected to conduct remote preventive maintenance visits and technical support to the service field team and customers. Troubleshoots and resolves HVAC mechanical, electrical, and controls problems. Properly completes required project documentation. Responds to service calls. Responsible for high levels of customer satisfaction through direct customer interface. Properly completes required project and service documentation.  The location of work for this position will be remote with the possibility of travel to project sites within the US.

Essential Functions:  An individual must be able to...

Qualifications

•Front-line technical support or related service experience

•Must possess experience with VoIP Telephony technologies

•Must have experience working with ITSM system, such as Remedy

•High energy and motivated individual with prior work experience in ITIL based culture

•Experience supporting global customers, working with a wide array of individuals from ends users to customer’s business executives

•Must demonstrate interpersonal skills necessary to work within a team environment and communicate effectively across a variety of geographically dispersed resources

•Flexibility and willing to work non-standard hours on occasion to meet customer demands

•Methodical troubleshooting skills

•Proficiency skills with Microsoft Excel and Word to support updating technical documentation and Run Books

•Experience with VoIP PBX administration (ex

•Avaya Unified Communications, Cisco CUCM,...