Full-time
Rooms Controller- Full Time
Ocean Casino Resort
Atlantic City, new jersey
About the Role
Rooms Controller is responsible for managing hotel inventory and maintaining the efficient operation of the front office.
Position Responsibilities
- Complies with all New Jersey/CCC regulatory requirements
- Adhere to established company and departmental procedures, guidelines, and policies at all times
- Facilitates communications between the various hotel/casino departments and the Front Desk
- Ensure prompt and courteous check in/check out of hotel guests
- Assist with checking rooms to verify the status of hotel reservations
- Generates, verifies, and distributes hotel reports necessary for Front Desk Operations
- Balancing guest folios and ensuring that every reservation has a valid payment method
- Assisting our guests and VIP clientele with all their accommodations.
- Resolve guest complaints and increase guest retention.
- Respond and...