RMA Coordinator I in New Jersey

The RMA Coordinator I is responsible for handling customer concerns both internally and externally. Resolution is needed for a multitude of issues, including defective parts, exchanges, late or lost deliveries, invoicing errors, repairs, missing items, parts damaged during transit, address changes, credits, customs issues, etc.  Works under general supervision.  

Although the location of the position is in Newton, NJ, from time to time it may be required to undertake duties at other Thorlabs locations. The hours for this position are Monday - Friday 11:30a.m. - 8:00p.m..

Essential Job Functions include the following, but are not limited to:

• Responds to requests via incoming telephone calls, emails, and returned boxes daily.
• Documents RMAs by adding an RMA Note to the Sales Order as well as gathers pertinent information about the issue(s).
• Sets up Intercompany return...