Reservations/Call Center Supervisor in New Jersey

The Reservations/Call Center Supervisor is responsible for creating and refining the daily procedures for the representatives and hotel operators.

Position Responsibilities

• This position issues comps, but does not comp to the level which requires a casino key employee license in accordance with NJ CASINO CONTROL ACT & COMMISSION REGULATIONS
• Preparing training materials and conducting stand-up staff training on an as-needed basis
• Assisting with the configuration and ongoing administration of the ACD (to include vector programming), CMS and voice response applications as needed to maintain operational efficiency in the center
• Responsible for maintaining a presence in the call center 24 hours a day.
• Development of policies and procedures as well as operational decisions regarding the use of hotel, reservations, casino management and voice response applications 
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