International Logistics Key Account Control Tower in New Jersey

Mission

To provide support to the OKAM and GAM to develop first class customer relations. To achieve operational excellence through enforcing customer SOPs, pro-active action, analysis, promote continuous improvement with key stakeholders. Work closely with stakeholders to optimize and build reports that are required by Tier 1 & 2 accounts that can be used for data analytics that will improve Bollore’s operational service, business development and continuous improvement plans.

Monitor CT Customer’s Activities

A1. Consistently monitor emails and respond in a timely and professional manner to Customers and Bollore network in order to provide full visibility to Customers

A2. Responsible and familiarize with track & trace systems (LINK)

A3. Responsible in building and maintaining clear communication and escalation matrix with customers and internal network for ease and...