Help Desk Level 2 in New Jersey

Title: Helpdesk Level 2 support

Work Location : Cherry Hill, NJ

Type : Full Time with our client

Salary: Market + Benefits

Requirements

Job Responsibilities:

1. Respond to incoming support requests in a timely and courteous manner.
2. Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems.
3. Document and track all support requests in a helpdesk ticketing system.
4. Escalate complex issues to higher-level support staff as needed.
5. Install, configure, and maintain software applications and operating systems.
6. Perform regular maintenance tasks on hardware and software systems.
7. Provide end-user training on software applications and systems.
8. Communicate technical information to non-technical users in a clear and concise manner.
9. Ensure that all equipment and software licenses are up-to-date and...

Title – Help Desk Level 2

Position – Fulltime

Location – Cherry Hill, NJ

Salary - $Open (Best Possible)

Requirements

Responsibilities:

• Provide 1st and 2nd level support for desktops, laptops, printers, servers, and other network devices both remotely and on site.
• Ensure proper documentation, notification, and escalation of all incidents.
• Communicate with clients by phone, email, and in person.
• Troubleshoot and resolve system hardware and software problems.
• Identify and troubleshoot issues related to routing, switching, Activity Directory, DHCP and DNS.

Required Skills:

• 3 years related work experience or BS in Information Systems or related field.
• Must exhibit a clear, friendly,...

Title: Helpdesk Level 2 support

Location: Cherry Hill, NJ

Duration: Fulltime

Salary: $Market (Best Possible)

Job Description:

• Provide Help Desk Level-1, Level-2 remote support for desktops, laptops, printers, servers other computer related devices.
• Design and implement network infrastructure.
• When necessary provide onsite support.
• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.
• Troubleshoot and resolve system hardware and software problems.
• Triage and identify issues related to routing, switching, activity directory, DHCP and DNS.
• Document processes and procedures as required.
• Manage and maintain our customers’ networks.
• Required to be part of the on call schedule. ...