Call Center Supervisor
Sago
Remote, new jersey
The Cell Center Supervisor, internally known as Recruiting Supervisor, helps train and motivates recruiting staff as they answer questions, handle complaints, and provide support for clients. They assist with training employees, monitoring recruitment progress, and coaching them to cultivate the knowledge and skills to provide excellent service to clients.
The Recruiting Supervisor will ensure that every staff member is well prepared for their calls. They will continue to support staff after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them guidance.
To succeed as a supervisor, the prospect should be focused on helping their team build necessary skills and knowledge so they can better support clients. This is a remote role.
Requirements
KEY JOB RESPONSIBILITIES:
- Training, and preparing call center staff to...