Applications Support Engineer in New Jersey

Akkadian Labs focuses exclusively on creating collaboration-inspired software that maximizes business results by improving the way people communicate and work together. Our solutions include turnkey applications and custom software. Technology is complex. We make it simple.

This position is based in the US and is fully remote. We prefer candidates on Eastern or Central time.

What You'll Do:

• Initiate technical assessment, troubleshooting and root-cause analysis for Unified Communication applications and integration within client environments
• Ability to handle complex problems effectively, separating key issues and generating multiple solutions
• Remediate open issues by implementing a work-around or permanent fix
• Facilitate testing when applicable
• Primary point of contact for clients reporting issues
• Responsible for successfully managing customer expectations
• Maintain a constant line...