Call Center Supervisor in New Hampshire

An established propane distribution company is currently seeking a Call Center Supervisor for the NNE region. Responsibilities include successfully managing a remote call center team to achieve the company’s long and short-term performance objectives. This is a hybrid role with limited on-site presence, as needed.

Candidate must live in the NNE region- NH or ME and be close to one of our local offices.

RESPONSIBILITIES 

• Oversee daily call center operations to ensure objectives are attained through the use of reporting analytics and team KPI matrix
• Supervise remote CSR team through real-time performance evaluation and provide consistent and timely feedback and coaching
• Actively listen to team-member calls to ensure quality standards and call consistency are being upheld
• Promote positive culture by setting realistic, consistent and clear expectations while...