Part-time
Part-time Exhibitor Services Specialist
Shepard Exposition Services
Las Vegas, nevada
A qualified Exhibitor Services Specialist will provide frontline customer assistance throughout the event lifecycle. They are proactive, customer-focused, and must be experienced or willing to learn what is necessary to assist the customer, grow revenue, and proactively secure payment for all services.
Key Contributions of the Role
Omni-channel Customer Interaction
- Comfortably interface with customers in person, via email, chat, and phone to provide consultative advice about the event and their logistical exhibit requirements.
- Details Management: Gather and understand the specifics of customer needs, ensuring clarity and accuracy during the engagement.
Data Management
- Data Input, Processing, and Reporting: Proficiently input customer information, orders, payments, show closings, and other relevant data into Salesforce throughout the event lifecycle. Transfer daily KPI reports (including violation and...